Returns & Exchanges
At Zimaya Perfumes, we want you to be completely satisfied with your fragrance purchase. If you are not entirely happy with your order, we offer a hassle-free return policy within 14 days of delivery for unopened and unused products.
Initiate Your Request
Contact our customer support team via email with your order number and reason for return to receive a Return Authorization code.
Prepare the Fragrance
Ensure the perfume is in its original, unopened cellophane packaging and securely pack it in the original shipping box to prevent damage.
Ship the Package
Affix the provided return label to your package and drop it off at any authorized courier location; we recommend obtaining a tracking number for your records.
Receive Your Refund
Once our quality control team inspects the returned item, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing